refunds and cancellation

in short

• Everything is a one-off purchase; there is no subscription or automatic renewal.
• Your report starts being prepared right after payment. Once it has been prepared, the right of withdrawal no longer applies.
• If the problem is on our side, we prepare the report again or refund the full price.

right of withdrawal

Before buying, you confirm that you want your report prepared immediately and that you lose your right of withdrawal once delivery has started. This follows the rules for digital content supplied immediately, including the exception in the EU Consumer Rights Directive and similar laws elsewhere.

when we refund

• If the report could not be prepared, or was incomplete or broken because of a technical error: we prepare it again, or refund the full price if you prefer.
• If you were charged twice for the same report, or charged the wrong amount: we refund the whole extra amount.
• Birth details: the report is prepared with the birth details you confirmed before buying. They can't be changed after the report is prepared; a report prepared with wrong details is not redone or refunded. You can buy a new report with the correct details.

Beyond these cases we don't refund because a report wasn't to your taste. Still, if you're not happy, write to us and we'll look at it together.

bundles, open card, horary and gift codes

Bundles and the open card are added to your account right after payment, and you open the reports inside whenever you like. As digital content delivered immediately, the right of withdrawal doesn't apply. If a report in a bundle or on the open card can't be prepared because of a technical error, the rule above applies: we prepare it again.

Horary questions are added to your account right after payment; answered questions are not refunded. If an answer couldn't be produced because of a technical error, write to us and we'll restore the question.

Gift codes are created right after payment and sent to you by email. As digital content delivered immediately, the right of withdrawal doesn't apply. If there's a problem before the code is used, write to us and we'll look at it together.

report chat

Questions in the report chat are part of the report; they aren't sold or refunded separately. If a report is refunded, its chat closes.

how to ask

Write to hello@openastrologer.com from the email address on your account. Tell us briefly which report you bought, when, and what went wrong; add a screenshot if you have one. We reply within 7 working days.

If a refund is approved, it is paid through our payment provider Dodo Payments to the card you paid with. It can take a few days to reach your account, depending on your bank.

contact

For any question: hello@openastrologer.com. General conditions are in the terms of use.